juan365ph Privacy Policy

When you register on juan365ph, we collect the personal information you provide, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login activity, game history, transaction records, and device information. This data is necessary to operate your account, process payments in Philippine pesos, and comply with Philippine regulatory requirements. We may also collect identity verification documents when required by law or when processing your first withdrawal. All information collected is limited to what is reasonably necessary for the purposes described in this policy.

Your personal data is used to create and manage your account, verify your identity, process deposits and withdrawals, and provide customer support. We use your information to comply with Philippine anti-money laundering laws and gaming regulations, which may require us to monitor account activity and report certain transactions to the relevant authorities. We may also use your data to send you important account notifications, such as security alerts or updates to these policies. We do not use your personal information for unsolicited marketing without your consent, and we do not sell your data to third parties for their own commercial purposes. Any use of your data beyond what is described here will only occur with your explicit consent or as required by Philippine law.

juan365ph shares your personal information only with trusted third parties who are necessary to operate the platform and deliver services to you as a Filipino player. These include payment processors who handle PHP transactions, identity verification providers, and technology partners who support the platform's infrastructure. All third-party partners are required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using your information for any purpose beyondwhat is strictly necessary to provide their contracted services. We may also disclose your information to Philippine government agencies, law enforcement, or regulatory bodies where we are legally required to do so. We will never sell, rent, or trade your personal data to unrelated third parties for marketing or any other commercial purpose.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access. Our security practices are reviewed regularly to ensure they remain effective against evolving threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. If you suspect any unauthorised access to your account, you should change your password immediately and contact us through the details on the FAQ page.

Under Philippine data protection law, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in certain circumstances. You may also object to specific uses of your data or request that we restrict how we process it while a dispute is being resolved. To exercise any of these rights, please contact us using the support details available on the FAQ page, and we will respond within the timeframe required by Philippine law. We will never penalise you for exercising your data rights, and your account will not be affected solely because you made a data request. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering and gaming regulations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure, in line with regulatory requirements. Once the applicable retention period has expired and there is no legal basis to continue holding your data, we will securely delete or anonymise it. If you close your account, your personal data will be retained only for the period required by law and will not be used for any other purpose. For specific questions about data retention periods, please refer to the FAQ page.

juan365ph may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting us through the FAQ page.